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 Aheeva Contact Center Solution (CCS) Our Products  Aheeva CCS is a multimedia customer contact and relations management platform based on the open source, standard-based, IP PBX, Asterisk.Backed by the strengths of an IP infrastructure, the Aheeva CCS enables clients to establish a superior, full-service, contact center for a fraction of the investment required to operate a traditional telephony switch-based call center. Aheeva CCS offers compelling financial advantages and new capabilities that were cost prohibitive and awkward to implement in the circuit-switched world. Aheeva CCS benefits:
 View of the login screen for the administrators. This application is JAVA-enabled and protected.Aheeva CCS features:
Aheeva CCS components: Inbound capabilities Maintains the service levels outlined in customer relations policies. Calls can be picked up by IVR, sent to queues, routed to agents or handled in a combination of all these. User-defined routing scripts ensure that Aheeva application uses the optimal path to pass calls to your agents. Aheeva CCS inbound:
Outbound service campaigns This CCS component rests on comprehensive dialer technology that makes use of weighted calling lists, optimization parameters, dialing algorithms, filters and treatments. Campaigns can be managed remotely, no need to duplicate hardware in each distant site. You can manage an unlimited number of campaigns for several tenants at the same time. Campaign settings and controls can be modified at any time during the campaign. Outbound module features:
Quality monitoring tools Full voice and screen capture digital recording of all interactions between customers and agents in the contact center. No special equipment is needed. All the calls are recorded non-stop on the agent's computer and the information stored on a server. Recordings are easily retrieved and instantly replayed by anyone who needs it, wherever they are. Aheeva's application's window is equipped with a group of panels that provide live coverage of agents' activities, work schedules and current status. Quality monitoring tools features:
Aheeva's monitoring window.  Detailed reporting module Aheeva's reporting function is a cradle-to-grave data collection engine and analytic tool. Managers and supervisors can generate custom reports quickly and easily on standard contact center statistics. Aheeva CCS is Web-based and can be accessed anytime from anywhere using an Internet connection. Aheeva Computer-Telephony-Integration (CTI) can generate historical reports for agents, agent groups or teams, campaigns, calling lists and queues. User-defined criteria for hourly, daily, monthly or yearly report production. Reporting window used by administrators. Contact Center remote management feature All aspects of Aheeva's Contact Center Solution are managed with Web-based applications. Administrative responsibilities are divided between system administration and tenant administration functions. Administrators and supervisors can monitor the call center's activities and efficiency anytime and from anywhere. All that is needed is a PC or a laptop and an Internet connection. Secure, access controlled, interface that provides features and tools based on user role and authentication. Remote management features:
Reporting window used by administrators..  Contact center statistics in real time Aheeva CCS remote monitoring feature provides contact center managers with a great deal of live information. All the relevant information can be accessed anytime from anywhere using an Internet connection. Your call center's activities and efficiency can be monitored at all times. Aheeva CCS live information:
Contact center statistics in real time Aheeva CCS remote monitoring feature provides contact center managers with a great deal of live information. All the relevant information can be accessed anytime from anywhere using an Internet connection. Your call center's activities and efficiency can be monitored at all times. Aheeva CCS live information:
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