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Telephone Management System Whether your needs are simple monthly cost reports, or the management of several thousand extensions over a wide-area telephone network Dial Telecoms Call Manager is designed for you. Never before has a Call Management System been as user-friendly, flexible and powerful. The Dial Telecoms Telephone Management System, designed in-house, over the past 5 years captures the very essence of Voice Communication Management and provides the ease-of-use and outstanding performance our customers have come to expect. The Dial Telecoms Telephone Management System collates and analyzes fixed line and mobile call data from your PBX of usage, costs, efficiency as well as down time, automatically. Automated reporting facilities allow reports to be emailed to the right person at the right time. Large organizations can benefit from Dial Telecoms’s powerful data hierarchy departmental summaries for cost, response, account or even by area. Dial Telecoms Telephone Management System can analyze the time taken to answer calls both at the switchboard and at the department and extension level performance in any sphere MAIN FEATURES • Scheduled reports automatically emailed Multiple PBX Support • Outlook not required, e-mail is integrated using SMTP • Reports can be e-mailed, saved as CSV, EXCEL etc. • Live display of call abuse. • Automatic extension name and department Insertion OTHER FEATURES • Unlimited network users. • Live connectivity to hotel packages (CLS, Fidelio, LANMark etc.) • Extensive call mark-up facilities for call charging • Unlimited extensions, directory names, account codes • Multiple PBX within the same system • E-mail via any SMTP server (Exchange, Notes, etc.) • Export data (with filtering) to CSV file • Extensive import facility to import PBX data from files. • Confidential numbers hiding • Live call display showing call abuse (colour coded) • Archive facility saves call logs to ZIP file • Database backup to ZIP location • Consolidated extensions and PIN code to identify individuals REPORTING • Report on logs by PBX – detail/summary • Report on most expensive – overall/by extension • Report on ring time • Report on account codes • Graph on extension activity • Graph on activity per hour • Graph on line useage • Graph on ring time • Graph comparing monthly useage ALARMS • Exceeding cost • Exceeding duration • Exceeding maximum monthly amount • Out-of-hours usage • Numbers dialled • Line inactivity • Short incoming call duration (broken fax etc.) • No logs SYSTEM REQUIREMENTS • Windows 95, 98, NT, 2000, XP etc. • 32MB RAM or higher (see Microsoft recommendations) • 10MB hard disk space • Serial port, Network card (if networking required) • Mouse • 800 x 600 screen resolution  |
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