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Increase efficiency with VoiceMagic Voicemail and Voice-processing. Giving Big Business a Softer Voice VoiceMagic employs the most advanced technology available in an economically designed, fully capable system. From basic mailbox and call routing functions to elaborate data search and fax mail capabilities, VoiceMagic can help make your people, your products and your services become more accessible and inviting to consumers. With VoiceMagic, you can afford to treat each and every caller as your single most important customer regardless of how many calls you're hit with at once. Add Magic to your Voice With more than 5,000 installation worldwide in 55 countries and many foreign languages, VoiceMagic has led millions to higher levels of efficiency, productivity and customer satisfaction. Ask your phone systems specialist for more information today. For quality capabilities and ease of use, no one answers the call like VoiceMagic. For companies that route a large volume of incoming calls to departments, VoiceMagic provides smooth call handling with Automatic Call Distribution. The caller selects a department and reaches a live person quickly and easily. VoiceMagic looks for an available extension in that department and puts the caller through. If all the extensions are busy VoiceMagic queues the caller and when one does become available transfers the caller who is first in line. No one is left indefinitely on hold, no one's message is lost, no urgent phone numbers are transposed. Within your company, enhanced communications mean increased productivity. Meetings and appointments outside the office no longer prevent staff from sharing timely information. Accurate, detailed messages can drastically reduce costly errors and unnecessary calls. Your sales people can receive their messages in the field and respond to customers' requests immediately. In effect, Voice-Magic enables your company to operate 24 hours a day, seven days a week. Advaced Messaging Made Easy Strong engineering and a straightforward, workable configuration mean that VoiceMagic is easy to incorporate into the daily routines of personnel. Clear, concise menus lead you through each function, allowing new users to learn at their own pace and convenience. Without special training or complex documentation your staff can take advantage of many powerful features as easily as logging on to the system. Answering the Call The VoiceMagic Automated Attendant works around the clock or on demand, providing prompt, professional handling of incoming calls. Capable of operating completely independently the automated attendant offers customers a warm greeting with every call, and gives them the option of being routed to a number of destinations throughout the company, including a live operator. Beyond personal mailboxes, secure messages, call-screening and call-routing functions, VoiceMagic offers many features that allow you to personalise your system to make it even more user-friendly. Ten Greetings Per Mailbox Unique to Voice Magic is the capacity to program individual mailboxes to play any of ten distinct greetings with our custom greetings feature. Research shows that callers respond favourably to variety in voice mail messages; this feature makes it easy for each user to give callers a warm reception and appropriate, user-specific information immediately. When your customer does reach your mailbox besides leaving a message you can offer him the option of trying another extension of transferring to your colleague or the operation Customer Service Many of your customers' inquiries, such as business hours and driving directions, can be handled entirely by your automated attendant. This is a cost-effective way to free up valuable employee time. IVR VoiceMagic provides Interactive Voice Response (IVR) as an optional feature. Voice Magic IVR lets you build applications that allow callers to access information via the telephone. You can set up an IVR application to answer any question your callers might ask. An IVR application can provide 24-hour access to information from your database such as account balances, parts inventory, service rates and local-dealer information. Voice Magic IVR is an easy-to-use, powerful tool for providing sophisticated customer service at a low cost. Call Queuing If you would rather have your caller wait for you to finish your call than leave a message which you have to return then you can set VoiceMagic to queue calls to your extension. VoiceMagic will politely inform the caller of his place in the queue at regular intervals and if you wish offer him the option of holding, leaving a message or trying another extension. Mailbox Agenda's VoiceMagic's exclusive Mailbox Agendas actually manage each individual's calls based on his or her personal schedule, a feature that's especially useful for flexitime and part-time staff as well as full-time employees. Individual phones can be set to redirect calls or play mailbox greetings automatically during an employee's off-hours. Users can choose to limit message notification to business hours only, or even have VoiceMagic transfer messages home on weekends. |
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